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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb. the following Express Delivery rates apply:

• Two day service, add $9.95
• Next day service, add $19.95
• Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here .

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

FINISH View larger More views Email a specialist OVERVIEW specifications Supply your own fabric /webapp/wcs/stores/servlet/COMShopFabricsView /webapp/wcs/stores/servlet/COMShopPricingView COLORS: Show All All Patterns All Types All Grades *For fabric names and description hold mouse over the swatch. Refine Your Fabric Choices with the check boxes below. Select your fabric and finish choice from below to see pricing and availability. PATTERN TYPE GRADE FABRICS Size FABRIC: ORDER A FABRIC SWATCH Please Select a ADD TO CART TELL A FRIEND ADD TO GIFT REGISTRY / Wish List Quantity *Actual fabric colors may vary from web representation based on individual monitor settings.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame. Need help with your order? Call 800-536-7551 PRINT YOUR SELECTION You have added a swatch of <0> to your cart. To make your fabric selections easier, we offer free swatches of all our fabrics, leathers and most rugs ($5.95 Shipping & Processing).
Ten swatch maximum.

Rated 3.6 out of 5 by 5 reviewers.

Rated 3 out of 5 by Livingroom2 Love the fabric I love the look. size and fabric. The couch is not comfortable. The cushions that you sit on are too firm. I drove to the store in King of Prussia to sit on an upholstered piece but there was nothing comparable.I am disappointed as you can imagine to spend all of that money and not be totally happy. I am in the design business and love the look of your pieces. I do not know if I would recommend to my clients. Thank you April 28, 2016

Rated 5 out of 5 by CFHC Gorgeous! I ordered this sofa for my office and I could not be more pleased! It is beautiful, comfortable and very well made. February 16, 2014

Rated 2 out of 5 by Sad1122 Disappointed Well..picked this sofa, chair and ottoman out during my wait to return from Hurricane Sandy 2012. I returned home on August 10, 2013. The couch took over three months to receive..of which Ballard kindly deducted the delivery costs and offered me 15% off anything within 30 days (which by the way is a standard sale for everyone). The problem I had is the quality. I'm sure we all have an overweight friend or two. Well I had a friend stop over who sat on one side of the couch. The couch now dips down. I tried changing the cushions weekly. doesn't work. Going to try a save seat cushion board or perhaps just a regular board. I remind everyone that I've only had the couch two months. Sad because I spent so much time picking the perfect color fabric for my decor. The fabric perfect. So my suggestion is find a better couch or thinner friends :( November 15, 2013

Rated 5 out of 5 by Jrach Great smaller couch! I ordered the Manchester Apartment Sofa in Beatrice Stripe - Taupe and we love it! It is so comfortable, very well made and the fabric is fabulous. It really looks like a decorator chose this for my family room. Beautiful and a great value. November 4, 2011

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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.

Product:US031-Manchester Apartment Sofa