Resident Satisfaction Guarantee

Echelon Property Group is a Colorado owned apartment management company dedicated to providing our residents with an unsurpassed standard of living at affordable prices, understanding that resident satisfaction is paramount to our success. "Excellence at a Higher Level" isn't just a motto, it's how we operate- by consistently providing superior customer service, ensuring well-maintained common areas, promptly responding to resident requests and enforcing community policies so that every resident enjoys a high-quality living environment.

Every Echelon community offers AT EASE WITH ECHELON with the following benefits:

• 48-Hour Service Guarantee - If a routine service request is not completed within 48 hours from when the request was made, your rent credit will begin the day you notify the management office the request was not completed. If you have a second request for the same problem within one week after a repair has been made, your rent credit will begin on the date of the second request. Your rent credit will continue until your guaranteed request has been completed.

Requests made after 4:00 p.m. on weekends and holidays will be considered to have been placed the following business day at 9:00 a.m. If you feel your service request was not completed to your satisfaction, you must notify us in writing within 24 hours of the time the service request should have been completed. Our Service Guarantee is contingent upon our ability to have access to the apartment during normal business hours. Any damage or abuse to the apartment, fixtures, appliances or other equipment will void our Service Guarantee.

Unfortunately, the nature of some non-routine requests make it virtually impossible to correct all repairs within a 48-hour time period. Such non-routine service requests are excluded from the Service Guarantee and include but are not limited to; roofs, gutters and floor covering replacements or repairs, foundation and structural repairs, siding, cable TV, intrusion alarms, gate and access systems, pest control and other work requiring a third party contractor. Inclement weather, natural disasters or other emergencies that affect large numbers of residents will temporarily suspend our Service Guarantee.

Welcome to Falls at Lakewood Apartments for Rent in Lakewood, CO!

We are a pet-friendly, smoke-free rental community with luxury one-, two-, three and four-bedroom homes in Lakewood. Falls at Lakewood is ideally located off Alameda Parkway and Nevada Drive, which means you will always enjoy easy access to the best shopping, dining, entertainment and recreation the area has to offer.

Expansive Apartments for Rent in Lakewood

Our apartments for rent in Lakewood feature modern kitchens, air conditioning, oversized closets and window treatments. We also have models that have been recently renovated and have new carpeting and hardwood floors. Our large floor plans ensure you will find the ideal apartment home to suit your lifestyle. Equipped with a plethora of convenient and modern amenities, which will give you the lifestyle you deserve. Call now to reserve one of our apartments for rent.

Community Features of Our Lakewood Apartments

At Falls at Lakewood, we have completely renovated our community. Our residents have access to a brand new community clubhouse, a new luxurious swimming pool and spa, professionally maintained mature gardens, ample parking, and much more. Located just blocks away from Union Street, you’ll love living at Falls at Lakewood and will always be within easy distance of the best the area has to offer.

Call our management team today to schedule a tour of our apartments for rent in Lakewood, CO!