11:02 AM Avana McKinney Ranch Apartments - Apartments - Mckinney, TX - Reviews - Photos | ||||
Recommended ReviewsThe staff here are so accommodating. I just love Haley and Kerry. They go out of their way to exceed my expectations. The apartments here… Read More Avana was always such a wonderful apartment to stay at. They were so accommodating, understanding, and the nicest staff I had ever met. until I got the chance to meet the new manager. She was rude, uneducated when we asked her anything, and completely apathetic when it came to any matter we addressed. During our final month at this residence our apartment failed to send us a final bill thus making us unaware we had to pay more than what we did. When we told her this she simply did not care. The people at the front told my boyfriend a lot of people were moving out and a small amount of the community was actually renewing. I can totally see why now. The office manager, for lack of a better word, is a bitch. I recommend going to their sister residence, so much better. Thank you for taking the time to review the community. We have made some positive changes to the staff since you've moved. We hope that you know, we are disappointed that you've had a negative experience. Please come by and talk with us so that we can make it up to you! I'd like to address your concerns in person so that we can come to a resolution. Best wishes to you in your new home. -Lindsay
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