Have just returned from a week staying in this hovel. We arrived late on a Saturday night after a wonderful flight and transfer to be greeted by a room that looked like a prison cell. The beds were uncomfortable and had springs sticking up. The bathroom had someone else shower gel stuck to the tiles and hair all over the floor. There was hair all over the floor in the living area and under the beds was a layer of dust and dust balls and someone's used chewing gum stuck to the floor. There was also a hair band and broken glass in the corner of the room and a half eaten, boxed pizza in the top of the cupboard.

Went to sit on the sofa bed on day one to find it dirty, turned it over and it was covered in food, what looked like dried blood and other people s hair. The pillows were filthy and lumpy, and one of the mattress protectors was covered in blood! There were two pillows and one blanket, which was covered in long grey hairs.

On the first morning, We went for a walk to look around the pool, and discovered a used condom rotting in the sun. All the sun beds lacked cushions. Most of them, with the exception of three, were broken with broken slats. The umbrellas could not be moved and are not as depicted in the photos advertising this place either. There was no restaurant on site either or entertainment as advertised.

On day two, after asking for more pillows and being told that there was one per person, I gave up complaining, deciding that the staff could not be bothered; they had heard it all before. Then a light shade fell of the wall above the bed, hitting me on the head before smashing on the chipped, chewing gum and dust covered floor. I picked up what I could and went down to reception to complain. The guy didn't give a damn; just said he would get a technician up to look, no are you ok? . The glass left behind was still in the corner of the room when we left yesterday.

On day four the air con started leaking at 20:00 hours. Water was pouring down the wall onto the electrics, besides the TV, which had three channels, so no satellite TV either, in case you were wondering! Went to reception, nothing could be done but was offered another room, which on inspection was worse than the one we were in. Told a technician would be there at 08:00 hours; he arrived at 11:00 hours.

On day five asked about room and maid service, as had had no change of linen or towels since arrival, and the apartment hadn't been cleaned. Told we would get a change that day; two days before going home. The maid did use bleach on the floor, but didn't sweep it before washing it, and just spread the hairs further around the apartment. No bed change either, just clean towels and bins emptied for the first time.

The supposed night club did not exist and the pool bar closed early every night, with the bar maid closing it down from 18:00 hours onwards. There were no smoke alarms in the self catering accommodation, no fire doors and some of the lights on the stairs never worked the whole time we were there. The lifts were old and felt very unsafe, with one having a cracked floor tiling and they both smelt unsavory. The floors were not washed in the hallways, or the entrance to the hotel, where the stench from some unsavory fluid leaking from inside a locked door increased daily. There was nothing about these apartments to make you feel that it was a home from home, which is what one of the websites describes this as.

On the day of departure, I went back to the desk to ask again about extending the room because we were not leaving until late at night; I had asked earlier and been told to ask on the day of departure. I was told point blank NO . When I asked about secure storage for our bags I was shown a room with shelving and showers for us to use, which was supposed to have a shut door at all times; not the case. The door was open every time we went back to check on our bags.

When we eventually went to have a shower, the shower facilities were very poor; no air conditioning and broken shower doors to name but a few things (I felt like I was being treated no better than an animal). There were also no towels available for us to use, for we had checked out and they did not provide towels- had I known this then I would have kept the towels from our apartment for use now. Instead we had to use our beach towels that we had to unpack from our suitcase. The door locks were broken and my husband had to stand guard to stop others entering the shower facility which a also contained a toilet. There was also hair blocking the drain and the shower screen was moldy and the door only closed partway due to it being broken. The only good thing about this holiday was the beach, where we spent every day. The sunbeds are expensive and you pay the same whether you have been thee all day or just for the afternoon, but it was the only place that made me feel like a human being and not a second class citizen. There was only one receptionist who was helpful and treated me with respect and he was a young man. He actually got my sofa bed covers changed immediately and requested clean towels and linen for me on day five, and for that I have some thanks. The rest of the staff were rude and unhelpful, and even tried to tell another guest who complained informs of me about a drunk trying to access her room how a drunk person should be dealt with; very condescending!!

If you are 18-24 and enjoy going out drinking very night and just want a place to lay your head, not being concerned about sleeping in someone else detritus then this is the place fro you, but if you have any self respect then stay elsewhere. This place is a cross between colditz and a 1960' s holiday camp, without it being a holiday

• Holiday details: Sep 2014, booked with Thomas Cook
• Advice: Don't stay here
• Good For: Beach